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TERMS AND CONDITIONS

Terms & Conditions, Refund Policies and Privacy Policies.

  1. Acceptance of Terms:
    • By accessing and using our website and services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must discontinue the use of our services immediately.
  2. Service Availability:
    • We strive to ensure that our services are available at all times. However, we cannot guarantee uninterrupted service, as it may be affected by factors outside our control, such as technical issues or maintenance.
  3. Service Request and Booking:
    • Service requests must be made through our website or designated customer service channels. Once a service request is booked, you will receive a confirmation email or message with the details of your booking.
  4. Payment Terms:
    • Payment for services must be made in full at the time of booking or before the service is rendered. We accept various payment methods as indicated on our website.
  5. No Refund After Technician Visit:
    • Once a technician has visited your home, no refund will be issued. Please ensure that you are fully committed to the service before confirming the visit.
  6. Customer Responsibilities:
    • You are responsible for providing accurate information during the booking process and ensuring that someone is available at the scheduled time of service. If our technician is unable to complete the service due to your unavailability, additional charges may apply for rescheduling.
  7. Service Warranties:
    • We offer a 7-day warranty on all repair services, covering only the specific repairs performed on your system. Any issues that arise within this period will be addressed at no additional cost.
  8. New Parts Warranty:
    • The warranty on any new parts installed during the repair will be subject to the terms and conditions provided by the manufacturer of the part. We are not responsible for the warranty of parts outside the manufacturer's coverage.
  9. Cancellation Process:
    • To cancel a service, please send a WhatsApp message to our company number with your details and the message "Request: Cancel Visit." Cancellations must be made before the technician's scheduled visit.
  10. Liability:
    • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services. Our maximum liability for any claims arising out of our services shall be limited to the amount paid for the service in question.
  11. Governing Law:
    • These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Delhi, India.
  12. Modifications to Terms:
    • We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the revised terms.


Refund Policies

  1. Refund Before Technician Visit:
    • You are eligible for a full refund of the visiting charge if you cancel the service before the technician arrives. Refund requests must be made through our designated customer service channels.
  2. No Refund After Technician Visit:
    • Once the technician has arrived at your location and commenced the service, no refunds will be issued for the visit or any services rendered.
  3. Refund Processing Time:
    • Refunds will be processed within 3-4 business days from the date of the cancellation request. The refund will be credited back to the original payment method used during booking.
  4. Exceptions:
    • In cases where the service was not performed as agreed, or if there was a significant delay caused by our technician, please contact customer support. We will review the case and may provide a partial or full refund at our discretion.

Privacy Policies

  1. Personal Information Collection:
    • We collect personal information such as your name, contact details, address, and payment information when you book a service with us. This information is collected to provide you with our services and to ensure a smooth transaction process.
  2. Use of Personal Information:
    • Your personal information will be used strictly for service provision, order processing, and customer support. We may also use your information to inform you of any updates or promotional offers related to our services.
  3. Data Security:
    • We are committed to protecting your personal information. We have implemented appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.
  4. Sharing of Information:
    • We do not sell, trade, or otherwise transfer your personal information to outside parties unless required by law or necessary to fulfill the service. In some cases, we may share your information with trusted third-party service providers who assist us in operating our business.
  5. Cookies and Tracking Technologies:
    • Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
  6. Your Rights:
    • You have the right to access, correct, or delete your personal information at any time. If you wish to exercise any of these rights or have any concerns about your data, please contact our support team.
  7. Changes to the Privacy Policy:
    • We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.